How we handle demo and discovery requests.

Who handles the information

The data controller for requests submitted through this Ticketack website is Marco Cima, founder of Ticketack. Privacy questions and requests can be sent to info@ticketack.eu.

What we collect

The request form collects your selected request type, name, work email, company, approximate team size, ticketing environment, current operational challenge and submission time.

For abuse prevention, the service temporarily processes a keyed one-way hash derived from the requesting network address. The raw address is not stored with the request. The temporary rate-limit record expires after the active protection window.

Why we use it

We use the information to review your request, understand the operational context you chose to share, respond about a demo or discovery conversation, and protect the form from automated abuse. We do not use form contents for advertising profiles.

Storage and service providers

Requests are stored in Ticketack's hosted administration environment and a notification is sent through the configured business mailbox. Aruba infrastructure currently provides the website, API, database and email services used for this flow.

Retention

Request records are kept only while they are needed to assess the enquiry, respond and manage relevant follow-up. Records that are no longer needed are deleted or anonymized, unless a longer period is required to establish or defend legal claims or meet an applicable obligation.

Analytics and cookies

This landing page does not use advertising trackers or analytics cookies. It may record aggregate first-party interaction counts, such as a demo opening or a successful form submission. Those events do not contain names, email addresses, form text, visitor identifiers or page-level profiles.

Your language choice is saved only on this browser.

Your choices and requests

You can ask for access, correction or deletion of information associated with your request, or object to its use where applicable. Contact info@ticketack.eu so the request can be assessed and handled.